Intensive Case Management (ICM) Caseworker

The Gist:

Provide intensive case management and support to vulnerable refugees, asylees, and other eligible populations, helping them navigate systems and build self-sufficiency. Ideal for someone committed to refugee services and vulnerable populations.

What You’d Be Doing:

• Conduct intake assessments and develop individualized self-sufficiency plans for enrolled clients
• Help clients access healthcare, social services, benefits, and navigate local systems
• Build and maintain networks with service providers, community partners, and government coordinators
• Document all services in case files and IRC’s database; respond to client crises with supervisor guidance

What They’re Looking For:

• Education: Bachelor’s degree in social work, public health, or related field preferred.
• Experience: Minimum 1-2 years of case management experience with similar populations or client needs required.
• Standout Qualifications: Fluency in Arabic, Spanish, Ukrainian, Russian, Dari/Pashto, or Haitian Creole strongly preferred.

Good Fit If:

You are a self-starter who builds strong relationships across cultures, solve problems creatively, and are energized by helping vulnerable people navigate complex systems and reclaim stability. You thrive in hybrid environments and manage competing priorities with attention to detail.

Languages:

Fluent English required; proficiency in Arabic, Spanish, Ukrainian, Russian, Dari/Pashto, or Haitian Creole strongly preferred