ICT Officer

The Gist:

Manage ICT infrastructure, support, and digital transformation for NRC’s North Kivu operations in a humanitarian context. Ideal for someone with hands-on IT experience in complex, crisis-affected environments.

What You’d Be Doing:

• Maintain and provide technical support for all ICT infrastructure across North Kivu, including internet connectivity, network administration, data storage, and access control systems
• Train office staff on technology systems, collaboration tools (Office 365, SharePoint, Teams), and information security best practices
• Manage the office IT equipment inventory, troubleshoot user issues via helpdesk system, and ensure compliance with NRC ICT policies
• Monitor and improve digital processes to increase office efficiency; collaborate with internet providers and supervise physical security of IT equipment

What They’re Looking For:

• Education: Bachelor’s degree in IT management, information technology, or related field required.
• Experience: Minimum 1 year as an ICT Officer in a humanitarian context, with experience in unstable or emergency environments.
• Standout Qualifications: Experience with Windows 11, Microsoft Office 365 (Power Apps, Power Automate, SharePoint, Teams), Cisco Meraki equipment, network management, data governance, and knowledge of eastern DRC context are strong assets; local language skills are a plus.

Good Fit If:

You are autonomous, well-organized, and thrive troubleshooting technical problems in challenging environments. You’re flexible about travel across North Kivu and can balance multiple priorities while training and supporting non-technical staff.

Languages:

English knowledge is an asset; local language knowledge is a plus

Deadline: September 3, 2026