Intake Coordinator

The Gist:

Lead resettlement casework services for refugees and immigrants at IRC, managing a small team while maintaining your own caseload. This role is for someone passionate about helping vulnerable populations navigate resettlement and achieve self-sufficiency.

What You’d Be Doing:

• Coordinate pre-arrival case preparation, airport pickups, home visits, school enrollment, and other resettlement services
• Supervise and coach a team of caseworkers, assign cases, monitor compliance with program guidelines
• Maintain direct contact with 10-15 refugee and immigrant clients; assess progress and adjust service plans as needed
• Oversee case file documentation, ensure compliance with donor and organizational reporting requirements

What They’re Looking For:

• Education: Bachelor’s degree in social work or related field required; master’s degree preferred.
• Experience: 3+ years of case management experience in social services.
• Standout Qualifications: Bilingual ability (Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee language) and prior experience working with vulnerable or underserved populations.

Good Fit If:

You’re a self-starter who thrives in fast-paced, multi-cultural environments, build strong relationships easily, and care deeply about helping people rebuild their lives. You’re organized, detail-oriented, and comfortable juggling direct service delivery with team management.

Deadline: August 31, 2026